Wednesday, February 5, 2020
Article Review - Great and Sore Affliction - Essay Example The article started with a historical background of the colonization of the European Old World that started the New World. This is pertinent to the fact that Anne Marbury Hutchinson originated in Europe and migrated to the new world. The article outlined the different policies implemented by the England specifically in related to religion. The Church of England was considered as the most powerful religious group and greatly supported by the government leaders from Queen Elizabeth, James I, and Charles I. The article though is focused on the life of Anne Marbury Hutchinson who was considered as a woman religious leader regardless of the fact that women were not allowed to give strong opinions and lead during her time. For that matter, she was included in the many women in the early part of history who has been charged of witchcraft and other forms of crimes due to expression of their views. From her life in Alford as a daughter of a Church of England preacher and a Puritan mother, she grew up and developed in a family of strong religious foundation. Her father was also known as a man of will and strong opinion, thus, her was tried in court for his outspoken views of the behaviors of the uneducated clergy of the Church of England. As Anne grew up, her interests in fields prohibited for women such as studying and reading became her strengths. As she grew up, her interest in the religious events specifically the persecution of the women in the society who preach, teach or express their opinions became the focus of her development. In the rural Alford where she grew up and got married, she was free to preach her opinions and express her interpretations of religious teachings. But through the changes in leaderships, the implementation of increasingly strict rules caused more hostility against women. This triggered Anne and her familyÃ¢â¬â¢s decision to more to the New Wor ld. But to her shock, similar case of inequality was prevailing in
Tuesday, January 28, 2020
Energy Efficiency And Household Appliances Construction Essay A district energy system produces steam, hot water, or chilled water in a central plant. The steam or water is then piped directly to individual buildings for heating, air conditioning or water. Under this system, individual homes do not need their own boilers or furnaces, chillers or air conditioning units. It has several advantages: District energy is energy efficient, reliable, and convenient for consumers, decreases building capital and life cycle costs, and allows for more flexibility in architectural design. Localized systems for heat and cooling production are common in Western Europe and also offer potential for energy efficiency in third world countries. Appropriate policies are crucial to the success of these systems. District heating can easily incorporate renewable energy, including biomass and waste products. They can also recycle industrial waste heat. District heating currently accounts for 30% final energy consumption in Russia and Belarus. Most district heating provi des combined heat and power (cogeneration), a highly energy efficient option. District cooling, which is underrepresented in transition economies, utilizes absorption technologies. According to the EIA, appliances account for 64.7% of electricity consumption in the average US home. However, increasing efficiency for appliances is hampered by the fact that TVs and computers are not covered by federal standards. As a result, the EIA believes that computers and related equipment will be a strong driver of residential consumption and will increase at the same rate as population growth. This a scenario that is likely to be witnessed in the rest of the developed world, as home computer use grows. In the US the DOE funds some state rebate programs for consumers purchasing Energy Star-qualified appliances. Though some states have already closed their programs, many others open throughout 2010 and will continue until February 2011 or when all funding is spent. Additionally, the DOE has recently stepped up their enforcement of appliance efficiency standards Often appliances are labeled to show their energy use and environmental characteristics. The US Environmental Protection Agency offers the Energy Star label, which indicates the appliance has met specific government standards for energy efficiency, performance, reasonable return on investment through reduced energy costs, and other criteria. In China, as populations urbanize and homes gain electricity, use of residential appliances is expected to increase significantly. According to a Lawrence Berkeley National Laboratory (LBNL) June 2009 report on residential energy use in China, 21% of household electricity consumption in China comes from air conditioners, refrigerators, clothes washers and dryers, and televisions, while 9% comes from lighting alone., Clothes washers, air conditioners, and refrigerators are all subject to mandatory efficiency labeling in China,. Efficiency labels range from 1 (55-65% minimum standard energy usage) to 5 (90-100% minimum standard energy usage.) China also has mandatory efficiency standards for a number of household appliances including irons, rice cookers, fans, dehumidifiers, and televisions, and voluntary labeling for microwaves, water heaters, computers, and a number of other appliances, according to the Collaborative Labeling and Appliance Standard Program. A March 2010 report by the European Council for an Energy Efficient Economy found that in the fifteen countries that joined the European Union between 1995 and 2006, sales of televisions rose nearly one-third by 2006. In the twenty-five countries that joined the EU by 2004, researchers estimated that each household would, on average, have two televisions by 2010. The EU has set a goal to have 80% of all households equipped with a smart electricity meter by 2020, and has mandatory and voluntary energy usage standards and labels for several appliances, among them refrigerators, freezers, clothes washers, dishwashers, ovens, room and central air conditioners, space heaters and lamps, according to the Collaborative Labeling and Appliance Standard Program. Smart appliances Smart appliances take another step towards energy efficiency by automatically synching high energy use (such a defrost cycle in a refrigerator) with the time of day energy rates are at their lowest, and going into energy-saving mode when rates are highest, based on signals picked up from utilities. General Electric Appliances and Lightings line of smart appliances include smart refrigerators, as well as microwaves that reduce wattage during peak hours, dishwashers that delay starting cycling until rates are low, and clothes washers and dryers that delay starting until off-peak times. Smart appliances can be wirelessly linked together, along with smart meters, by home automation technologies for maximal efficiency. GE has several smart appliance pilot projects now under way. In the US, the Vineyard Energy Project on the island of Marthas Vineyard, Massachusetts is testing management of smart appliances from a central control room. Energy managers at the central location manage the electric load of the appliances in the home, restricting their operation during peak consumption periods when the grid is under strain and electricity prices are high. For example, the central control room might reduce water temperature slightly of home hot water tanks during peak periods through remote communication with the appliances. The program allows 50 consumers to buy, at cost, the smart appliances. GE hopes to see how consumers react to outside management of their appliances and how this changes their energy consumption patterns. GE also has undertaken a smart appliance pilot project in Masdar City in the United Arab Enmities, which is striving to become a zero emissions city. Homes equipped with demand response-enabled refrigerators, cooktops and clothes washers/dryers receive signals from the grid, which simulates peak energy usage periods. The energy manager and smart appliances respond to real-time grid signals and customize the appliances actions to save energy and reduce demand on the grid. Because the appliances measure their own energy consumption, the program will supply a level of detail about energy consumption patterns not typically available. Indeed, traditionally the utility meter measures only overall household energy use. GE also has a smart appliance pilot underway in conjunction with Louisville Gas Electric, a US utility in Kentucky. GE employees are participating and have thus far reported peak energy savings as high as 20% The GE appliances work by receiving a signal from the utilitys smart meter which alerts the appliances when a peak period occurs. The appliances are programmed to avoid energy usage during that time or lower their wattage. Customer have the choice of overriding the program if they want the appliance to operate as if grid conditions are normal and no energy reductions are needed. Transportation technologies have improved significantly in the last several years. Vehicles are being built with increasingly efficient power-train systems and light weight materials. Hybrid electric technologies are growing in market penetration. There is likely to be even greater levels of fuel efficiency in vehicles over the next two decades. In the US, for example, fuel economy will increase by 40% by 2030, according to the NREL. In turn, fuel economy will create consumer savings of about $300 to $500 each year, according to the US DOE. Much of the savings comes from use of hybrid, electric, biodiesel, and other alternative vehicle technologies. Under current technology, only about 15-20% of the energy from fuel is used to move the car down or run accessories, such as air conditioning. The remaining energy is lost to engine and driveline inefficiencies and idling, according to the US DOE. Automobile efficiency can be improved through changes to the engine and the transmission. Several engine technology improvements can affect efficiency, such as direct fuel injection systems that create more precise timing and control of fuel mist, which creates higher performance and lower fuel consumption. Turbochargers and superchargers may allow more compressed air and fuel to be injected into the engine cylinders, generating extra power from each explosion, which allows manufacturers to user smaller engines without sacrificing performance. An integrated starter/generator also can automatically turn the engine off when the vehicle comes to a stop and restart it inst when the accelerator is pressed so that fuel isnt wasted during idling. Regenerative braking can be used to convert mechanical energy lost in braking into electricity, which is stored in a battery and used to electrify the starter. In addition improvements to the transmission can lead to better fuel economy. For example, what is known as continuously variable transmission (CVT)saves fuel by using a pair of variable-diameter pulleys connected by a belt or chain that can produce an infinite number of engine/wheel speed ratios. This replaces traditional gears. Another transmission improvement is automated manual transmission (AMT), which combines the most efficient features of manual and automatic transmissions. Computer chips also have enhanced automotive efficiency by allowing engines to create more power and fewer emissions with less energy. Vehicle manufacturers also can improve fuel economy by replacing steel with lighter weight aluminum, magnesium, and plastics or composites. In the years leading up to 2007, the amount of steel in a light vehicle decreased from 41.4% to 40.3% and advanced materials increased by 0.4%, according to NREL
Sunday, January 19, 2020
Comparing Beowulf and A Knight's Tale In the stories of Beowulf and A Knight's Tale, there are many different themes. One of the major themes is the religion that runs through both of them, yet both stories have a very different view of religion. In Beowulf, it seems as if God has chosen where our life will end and where it will begin, everything happens by the will of God in a fair and just way. In The Knight's Tale, we see Greek gods playing with the characters and when they "play" with them, there is no real pattern to how they choose things. Each vies is different and this affects the stories in different ways. Beowulf has multiple references to God and how God chooses what happens in his life. For example on the very first page of the story (Beowulf, 27) we see that God saw the need for a king so he sent a king to the Danes. This shows us that God is able to see his people and in a fair and just way he sends them a much needed king. Later on, we see how God punishes those who go against his will. On page 29 we read that Grendel is from Cain. For the eternal Lord avenged the killing of Abel. He took no delight in that feud, but banished Cain from humanity because of his crime. From Cain were hatched all evil progenies: ogres, hobgoblins, and monsters, not to mention the giants who fought so long against God - for which they suffered due retribution. (Beowulf, 29) This shows that for Cain's sin of killing Abel, he receives a just punishment not only to him but also to his "offspring." Also in Beowulf, God decides when people will die in advance. This is shown many times by Beowulf himself. For example, every time Beowulf is faced with a major battle, he always goes in with the faith that if it is God's will, he will be brought out alive. Also, God must give him the victory because he cannot win it by himself. "Tonight we will do without weapons ... God in His wisdom must allot the victory as He thinks fit.
Saturday, January 11, 2020
Upon reading AristophanesÃ¢â¬â¢ Wasps for the first time, Procleon, the antihero of the play, evokes a strange sort of sympathy. The part of us that wants to rebel against the system identifies with his character, and admires the way in which, in the second half of the play, he Ã¢â¬Å"does what the man in the street would really like to doÃ¢â¬ (K Dover) and generally places himself above authority. Aristophanes loads ProcleonÃ¢â¬â¢s character with vulgarity and nastiness, but does it in such a way that an audience seeing the play for the first time will focus on sympathizing with him as the `heroicÃ¢â¬â¢ character more than his deep-seated and twisted darker side. For instance, in the first scene we see Procleon trapped inside his own home, treated not like a villain or monster, but a mentally ill obsessive, or trialophile. Ã¢â¬Å"Ã¢â¬ ¦ The more you warn him, the more he goes to court. ThatÃ¢â¬â¢s why weÃ¢â¬â¢ve had to bolt him in and guard the house for fear he gets out. Ã¢â¬ The way the two slaves describe ProcleonÃ¢â¬â¢s personality is quite comic. They describe him as a sad old man. He then tries to escape later on by holding on to the bottom of a donkey as it comes out of the house, in a parody of Odysseus in HomerÃ¢â¬â¢s Odyssey. On one hand, we find his wit amusing, and he tries to mirror the cunning of Odysseus, and on the other hand we laughingly pity him for trying such an idea, especially onstage as it looks absurd. Aristophanes is poking fun at the latest trend in Athenian society in the ridiculous person of Procleon. However, Athenian litigiousness and trial mania are not his only target. In his conversion from his former jurymanÃ¢â¬â¢s life, Procleon becomes a caricature of an upper-class snob engaging in one of the well-heeled setÃ¢â¬â¢s favourite addictions: dressing up in your finery, attending drinking parties and meetings of secret societies and going on drunken rampages through the streets, beating up passers by, knocking over statues, mauling slaves and women, etc. By the end of the play, itÃ¢â¬â¢s hard to tell whether Procleon is ny better off for having traded a poor manÃ¢â¬â¢s pastime for a rich manÃ¢â¬â¢s. In the first half of the play, weÃ see Procleon as a bloodthirsty bastard, a sadistic slave to Cleon whose only friends are the similarly savage, vespine jurymen. Just seeing this feeble army of nasty old men, we find immediate comedy. On the surface, nothing about Procleon seems too bad, just a rather crazed old man with a strange obsession. Ã¢â¬Å"He enjoys voting defendants down: he is comically sadistic. Ã¢â¬ Ã¢â¬â D. MacDowell However, when we look deeper into the play and ProcleonÃ¢â¬â¢s character, we see that there is a far darker and more sinister side to him. First of all, there is the fact that the only reason he enjoys sitting on the jury so much is so that he can wreak pain and suffering upon innocent people. Ã¢â¬Å"I long to come to court with you, some solid, lasting harm to do. Ã¢â¬ There is also the way in which he treats his daughter, in a rather incestuous manner. Ã¢â¬Å"she leans over to give me a kiss Ã¢â¬â and fish out those three obols with her tongue! Ã¢â¬ Ã¢â¬Å"spends his days in the infliction of pain on others and his evenings in running his hand up his daughterÃ¢â¬â¢s skirt. Ã¢â¬ Ã¢â¬â K Dover.
Friday, January 3, 2020
Sample details Pages: 12 Words: 3520 Downloads: 5 Date added: 2017/06/26 Category Statistics Essay Did you like this example? EXECUTIVE SUMMARY INTRODUCTION The present financial crisis has negatively affected not only the US market but also International markets with economies experiencing negative global growth in Gross Domestic Products (GDP) and decreases in global consumption levels. Now more than ever, companies (in Trinidad and Tobago) are faced with reformulating their business strategies in order to boost sales volumes by attracting customers through promoting traditional products but providing additional services not previously offered. Companies have to revisit their marketing strategies and implement new marketing plans that will not only create competitive advantage but also experience sustainable competitive advantage. DonÃ¢â¬â¢t waste time! Our writers will create an original "Implementation of a marketing plan" essay for you Create order As such the aim of this research is to identify and develop a marketing plan to strengthen Dhookups competitive advantage in Trinidad and Tobagos industry to viably survive in these current situations. Background Origin The company, now known as Dhookup, was originally formed by Mr. Kedelle Greaves in April 2008 to satisfy the growing needs of the working population by providing quality electronic products at a low costs compared to the Trinidad and Tobagos current market where such goods and services were seen as being very costly by customers. Currently, the company is operating at an adhoc basis with no formal marketing structure and Business plan. The Electronic products presently offered by the company are Laptops and Accessories, Desktop Computers, Cellular Phones, Digital Storages Devices, Games and Accessories, Electronic Accessories and Digital Cameras. In May 2009, the founder realise the need to restructure the operations and strategic planning of the company due to the present economic and financial global crisis in order to be remain competitive and viable in Trinidad market. A decision was made to reform the business from a sole proprietor to a partnership by inviting two investors to contribute equal amounts of capital, along with the founder, into the business which will be used to fund any additional investments and strategic future market plans. Snapshot of the Business The company was managed solely by the founder and now is managed equally by all investors with no other employees mainly because the present workflow was not demanding and did not require additional personnel. At present the company operates using a just in time system where, only when a customer wants an item, then the item is sourced and delivered. The customer makes a down payment (usually 50%), and then the order is placed for the item which approximately takes 2-3 weeks to be delivered. At the end of this period the customer collects the item by paying off the balance of the item. Mission Statement Dhookup will continue to be one of the premier electronic product and service provider within Trinidad and Tobago with an emphasis on Customer Relationship Management and timely satisfaction of consumer needs. Strategy Statement The Hook up will pursue a strategy of growth aimed at position the company as one the leading best costs electronic products and service providers in Trinidad and Tobago. SWOT analysis of the company Product and Services The company offers high quality products at an affordable price which is very competitive to the other similar suppliers in the market. Apart from providing competitive prices, consumers are well informed about the technical features and benefits of their desired purchases before any business is conducting by providing detailed information of the products specification, its capabilities and also similar products in the market. The company ensures that the customer is purchasing the correct product to suffice their desired needs and wants. Also, the company provides excellent after sales service customer support that is very unique to Trinidad and Tobagos industry. Customers have a luxury of after sales assistance, at no extra costs, in terms of trouble shooting of products and minor repairs. Any major repairs of electrical items are directed to an external partner who will automatically grant discounts on any services rendered. DHookups Product Mix is as follows: Laptops and Accessories Desktop Computer Cell Phones Digital Storages Devices Games and Accessories Electronic Accessories Digital Cameras Product Line RESEARCH OBJECTIVE Problem Statement The industry In the era of increasing technology advancements, the industry has seen a decrease in barriers to accessing products and services in regional and international markets by individuals and corporations. The public can now access these markets through various tools such as obtaining skyboxes and liaising with various import and export companies. The issues arising from this is that both individuals and companies are faced with the uncertainty of additional costs and risk incurred for importer these items to the local market. More and more companies either shift both the costs and risks involved in such transactions to consumer causing a strike in prices of these goods and services as compared to the international markets and/or an overall decrease in the level of customer service. Costs such as customs duties are not easily predicted due to the fact that as at present there is no formal costing structure on imported goods and services, thus values are determine by the customs department at the point of entry (please see appendix II for excerpt receipt statement). Customers engaging in acquiring skyboxes may be wary due to the uncertainty of the duties imposed on the items and also the risks involved in purchasing items on the internet. This acts as a deterrent to customers leaving them to rely on the local market, where there is limited variety. The Company Dhookup currently advertises based on referrals and recommendation by existing clients and there are no formal marketing strategies in terms of communicating the services provided by the company to the public. A lack of both strategic business and marketing plan has seen the company experience a lot of difficulties that hinders the growth of the business in the industry for both the short and long term. A lack of marketing strategies has contributed to low and inconsistent sales level. Due to the fact that business in generated solely on the referrals, the company does not presently have a huge clientele base and relies on existing customers for repeat purchases. This strategy has proven to be unreliable and needs to be addressed immediately to improve profit levels Brand awareness is one of the key issues and areas that need to be resolved and improved. Customers are unaware of the range of products and services offered by the company and there are no branding strategies initialise in the beginning in the incorporation of the company. Also, a more focussed should be placed on analysing the current and prospective product distribution channels available to the company. The company does not focus in any particular market in terms of advertising and distribution but instead provides products and services where necessary. By not focusing on any one particular target market the company cannot identify what their customers needs are and also what their purchasing patterns are like. Knowing your customer base is one the key areas that should be focused on when looking at what distribution channel is most effective. Objectives The main objectives of this marketing plan are to: Define the Target Market Identify the customer base Improve Brand Awareness. Identify the main competitors Outline a strategy for attracting and keeping customers Outline a financial plan to maintain consistent profit levels and growth As such the purpose of this practicum, in order to accomplish the set companys objectives, is to: Outline the importance and roles of Customer Relationship Management in sustaining competitive advantage Identify the Roles of Branding Identify the Importance and roles of Advertising LITERATURE REVIEW CUSTOMER RELATIONSHIP MANAGEMENT What is CRM Customer Relationship Management or CRM, according the Ellen Gifford, is focused on the relationship between the firm and its customers. Successful firms build customer relationships by: Satisfying goals between firms and customers, Both Consumers and the organisations has a set of conditions. Establishing and maintaining a positive customer connection Producing positive outcomes for the organisation and the customers. Jill Dyche states CRM is defined as the infrastructure that enables the delineation of, and increase in customer value and the correct means by which to motivate valuable customers to remain loyal and indeed buy again. In todays current marketplace, companies have to focus on the needs and wants of the customer which entails providing excellent customer service to gain competitive advantage over its competitors. Excellent Customer services focuses on providing 24 hour service to customers before, during and after a service has been delivered. According to Turban and Efrain, (2002), Customer Service is a series of activities designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the customer satisfaction. Customer relationship Management has evolved from a simple market concept representing a refocus of marketing with a greater emphasis on the creation of customer value. The main emphasis has shifted from satisfying customers needs to building long term relationship through value creation process (Evans Laskin, 1994). Improvements in Information Technology in the marketplace has empowered customers with greater and broader knowledge and facilitated the constant exchange of information between buyers and sellers. Firms are now focused on moving closer to customers, understanding their needs and allowing customers to actively shape their own expectation by co-creating value obtaining a strategic customer focus. Buttle (2002), states that CRM is the development and maintenance of mutually beneficial long term relationships with strategically significant customers. It is an IT enhanced value process which identifies develops, integrates and focuses the various competencies of the firm to the voice of the customer in order to deliver long term superior customer value, at a profit to well identified existing and potential customer, (Plakoyiannaki and Tzokas, 2001). Determinants of CRM In order to achieve these synergies between the customer and suppliers (firms) we must highlight what the underlying determinants of CRM are Trust and Value: Trust is defined as the willingness to rely on the ability, integrity and motivation of one company to serve the need of the other company as agreed upon implicitly and explicitly Value is defined as the ability of a selling organisation to satisfy the needs of the customers at a comparatively lower cost or higher benefit than that offered by competitors and measured in monetary, temporal, functional and psychological terms In addition to providing high quality levels of both trust and value, companies must also: Understand Customer needs and problems: This is an ongoing process and should take place before, during and after the sale is completed. Meet their commitments Must be honest: The company should also make sure the customer is always told the truth about the information provided for goods and services provided Have a long term perspective. Focus should be placed on establishing and retaining a long term relationship with the customer Developing customer relationship Successful management of the development process between the firm and the customer would lead to superior long-term performance of the organisation through improved customer retention. Ford et al suggested a relationship development model that consists of five stages: The pre-relationship stage: this is the event that triggers a buyer/supplier (customer/firm) to seek a new business partner The early stage: This is where experience is accumulated between buyer and supplier although a great degree of uncertainty and distance exists The development stage: This is where increased level of transactions lead to a higher degree of commitment and the distance is reduced to a social exchange. The long term stage: This is characterised by th e companies mutual importance to each other. The final Stage: This is where the interaction between the parties becomes institutionalised. According to the model in the early stages both parties are distant from one another but as time goes by the relationship is characterised by increased commitment and cooperation whereas in the later stages interaction decreases as the relationship is institutionalised. As with the life cycle model, the time span of each stage varies and it is difficult to predict how long both parties will remain in that stage before moving on or decide to not move at all and relinquish the relationship. As seen in the both models when the relationship enters the decline phase, both cooperation and the level of commitment and cooperation drops significantly. Firms are now faced with the task of attracting and retaining new and existing customers by ensuring that they maintain their positive relationship with customers through effective customer relationship management. Functions of CRM The functions of customer relationship management can be direct and indirect. Direct functions of CRM refer to profit, volume and safeguard as opposed to indirect functions which includes innovation, market, scout and success. In terms of CRM, direct functions are the basic requirements of the company that are necessary to survive in the competitive marketplace and the indirect functions are actions necessary to convince the customer to engage or participate in various marketing activities (Earl D. Honeycutt et al 2003) Profitability This distinguishes between the profitable customer who provides the firm with a positive cash flow and a high volume customer who helps the firm achieve economies of scale Volume this secures the necessary breakeven position of the firm and enables the firm to operate on a profit making basis Safeguard This improves the costs efficiency of a supplier and provides stability and control in sales in a dynamic marketplace. Innovation This allows products and processes to be developed together in order to improve the value of the offering to the customer. Market This wins customer support through referrals/recommendations when entering new markets and establishing new commercial and personal relationships Scout This results in market information gathered by customers and communicated to the supplier earlier than would have be known Access This refers to the help received from customers experience and networking when the firm interacts with authorities and trade associations. (Earl D. Honeycutt et al 2003) Though the functions of Customer Relationship Management is clearly outlined above, firms have different prospective on CRM on the whole. Some firms focus on CRM because they are driven by gaining competitive advantage as opposed to others who are view CRM as an opportunity to improve the relationship with another company to minimise the effects of market volatility. No matter what the firms objectives and goals are in utilising CRM tools, the models they choose must support these objectives by improving the overall relationship between the firm and the customer. This is accomplished by adding value to the customers experience. Evan and Laskin 1994 introduced a model of relationship selling that evidently differentiates between three underlying and fundamental components: Relationship inputs, relationship outcomes and assessment. According to the model, effective relationship management is understanding customer expectation, building service partnership with customers, empowering employees to fulfil customer needs and providing the best quality to customers to satisfy their respective needs (introduction of Total Quality Management (TQM). If implemented in the most effective manner these inputs would lead to positive outcomes such as improved customer satisfaction, loyalty, and increased customer perception of the firms product and services, which in turn would affect the firms profit. Of course the opposite applies if these inputs are not successfully implemented. The assessment state integrates two components, customer feedback and integration. Firms should engage in customer feedback mechanism to ensure at all times customer needs are being addressed and met. The firm should ensure that the relationship marketing processes is integrated into the strategic planning framework in order to align it to the firm s overall goals and objectives. Smith and Barclay 2003 identified a standard model for building effective customer relationship based on some key factors; Interdependence, Cooperation and mutual trust. The model highlights that both the customer and supplier perceive interdependence as the channel to cooperate and also the motivation to exchange a level of trust and commitment. Mutual Trust and Cooperation contribute significantly to the effectiveness of the relationship creating relationship dynamics. As the relationship grows and develops into a partnerships (maturity stage) both parties shares similar and agreed objectives and visions maximising the effectiveness of the relationship. Apart from the models highlighted above aimed to improving the relationships between both parties through CRM, Parasuraman et al (1996) also introduced the GAP model of service quality by identifying five major gaps that face organisation to meet customers expectation of the customers experience. BRANDING ADVERTISING AND PROMOTION METHODOLOGY Market Research is an objective, systematic collection and analysis of data representing a particular target market, environment and competition incorporating some form of data collection, either primary or secondary. The following key areas would be focused on in this section: Research design Target population and Sample Data Collection Technique Validity and reliability of the research Research Design The research design of the practicum depends on the extent to which the theory highlighted is derived. There are two types of research design; Deductive approach: Where you develop a theory and hypothesis (or hypotheses) and design a research strategy to test the hypothesis or Inductive approach: Where you collect data and develop the theory as a result of your data analysis (Saunders, Lewis and Thornhill, 2007), For the purpose of this research a deductive approach will be used. According to Robson (2002) there are five sequential stages through which deductive research will progress: Deducing a hypothesis from the theory (a testable proposition about the relationship between two or more concepts or variables). Testing the hypothesis in operational terms (i.e. indicating how the concepts or variables are to be measured). Relationships between two or more specific concepts or variables are proposed. Testing the operational hypothesis. Examining the specific outcome of the inquiry (confirming the theory or indication modification is needed) If necessary, modify the theory. Though the deductive approach is usually affiliated with the quantitative research design, this practicum would utilise a mixed approach design, focusing on both quantitative and qualitative approaches in gathering data through discussions, observations and questionnaires. The research design will be a descriptive study in order to portray an accurate profile of events and situations and to gain deeper insights into the main topic highlighted. The descriptive study, also known as the statistical approach, describes data and characteristics of the population being sampled by answering the questions who, what, where, when and how. The research was also designed in such a way to determine the spending habits of the targeted population with respect to age, gender and social disposition by gathering primary data. It also tested the participants knowledge of the industry and the perceived factors affecting Demand and Supply for the electronics products locals and internationally. Research Techniques As stated previously, the information gathered from the research was primary data, using research techniques such as Surveys and Observations of consumers and similar suppliers in the domestic market. The Survey was conducted through Eighty five (85) Questionnaires distributed and returned from a random sample of a targeted population. The questionnaire allowed the researcher the opportunity to answer who, what, where and how through various questions posed to the participants therefore using the desired descriptive research design. The survey would also allow the researcher to collect quantitative data to be analysed quantitatively and also collecting the data to suggest possible relationships between two or more variables which can be explored through existing models. The questionnaire tested the participants on various areas such as: The knowledge of customers in the market The online shopping awareness of customer The factors that affect the demand for products and services in the said market. Customer satisfaction Etc. Both techniques were also considered to be highly economical due to the constraints of the project both in time and financing as it can be quickly administered at low cost to the researcher. Sample and Population A random sample was taken from a population consisting of both UWI and Authur Lok Jack Students. Each participant was randomly selected and approached face to face by the researcher at different locations of the respected campuses. At the University of West Indies, St. Augustine Campus, random samples were taken from students entering the food court at lunch time to capture the heavy influx of students and also at the pickup area in the afternoon. At Arthur Lok Jack Graduate school of Business candidates were approached at the front desk during the evening sessions to capture the majority of students from different disciplines. Arthur Lok Jack Graduate School of business and the University of the West Indies students were chosen as the population mainly because they were seen as the ideal target market based on past and current purchases and demand trends. Credibility and Validity of the research Participants had a clear understanding of the purpose of the questions posed in the questionnaire and its objectives. Each questionnaire was distributed by the researcher in order to prepare for in any unforeseen problems arising from misinterpretation of the questions and as well explanations of the various terminologies used. It was felt that the researcher would be best person to answer any of these questions at any moment notice. Also, the questions were structured in order to facilitate the ease of completion of the form by ensuring that all questions were concise and straight to the point.
Thursday, December 26, 2019
Steel is an alloy of iron that contains carbon. Typically the carbon content ranges fromÃ 0.002% and 2.1%Ã by weight. Carbon makes steel harder than pure iron. The carbon atoms make it more difficult for dislocations in the iron crystal lattice to slide past each other. There are many different types of steel.Ã Steel contains additional elements, either as impurities or added to confer desirable properties. Most steel containsÃ manganese,Ã phosphorus,Ã sulfur,Ã silicon, and trace amounts of aluminum,Ã oxygen, and nitrogen. Intentionally addition of nickel, chromium, manganese, titanium,Ã molybdenum,Ã boron, niobium and other metals influence the hardness, ductility, strength, and other properties of steel. Addition of at least 11% chromium adds corrosion resistance to make stainless steel. Another way to add corrosion resistance is to galvanize steel (usually carbon steel) by electroplating or hot-dipping the metal in zinc. Steel History The oldest piece of steel is a piece of ironware that was recovered from an archaeological site in Anatolia, dating back to about 2000 BC. Steel from ancient Africa dates back to 1400 BC. How Steel Is Made Steel contains iron and carbon, but when iron ore is smelted, it contains too much carbon to confer desirable properties for steel. Iron ore pellets are remelted and processed to reduce the amount of carbon. Then, additional elements are added and the steel is either continuously cast or made into ingots. Modern steel is made from pig ironÃ using one of two processes. About 40% of steel is made using theÃ basic oxygen furnace (BOF) process. In this process, pure oxygen is blown into melted iron, reducing the amounts of carbon, manganese, silicon, and phosphorus. Chemicals called fluxes further reduce levels ofÃ sulfur and phosphorus in the metal.Ã In the United States, the BOF process recyclesÃ 25-35%Ã scrap steel to make new steel. In the U.S., theÃ electric arc furnace (EAF) process is used to make about 60% of steel, consisting nearly entirely of recycled scrap steel. Sources Ashby, Michael F.; Jones, David R.H. (1992). Engineering Materials 2. Oxford: Pergamon Press. ISBN 0-08-032532-7.Degarmo, E. Paul; Black, J T.; Kohser, Ronald A. (2003). Materials and Processes in Manufacturing (9th ed.). Wiley. ISBN 0-471-65653-4.Smith, William F.; Hashemi, Javad (2006). Foundations of Materials Science and Engineering (4th ed.). McGraw-Hill. ISBN 0-07-295358-6.
Wednesday, December 18, 2019
Throughout the history of education, several Ã¢â¬Å"fadsÃ¢â¬ have made their way in and out of the schools. From whole language to phonics to No Child Left Behind, educators have modified their practices to fit with new curriculum and government mandates. Many teachers describe the Common Core State Standards (CCSS) as Ã¢â¬Å"just another fad.Ã¢â¬ However, I believe that this is not the case. After diving into the CCSS, I have become a full supporter. The Rigor/Relevance Framework integrated into the standards means that they cover demanding content and applicable skills. To be prepared for college curriculum and careers they will have for a lifetime, students need to master the content and skills. These students will Ã¢â¬Å"demonstrate independence, buildÃ¢â¬ ¦show more contentÃ¢â¬ ¦With developments in technology growing exponentially, teachers must show students how to think critically and problem solve, using factual information as a primary resource. By mastering these s kills, students become prepared for their college and careers, which will most likely involve some form of technology that has not yet been invented. This will influence many of the decisions I make as a teacher. Instead of assigning a reading passage and then comprehension questions to answer after, I can encourage students to discuss what they read and make connections to their own lives, research a topic for different perspectives or deeper details, or give students opportunities to present what they know to their peers and me in creative ways. Another way I plan to develop studentsÃ¢â¬â¢ critical thinking skills is by including more information-based texts in my curriculum. An article in the Early Childhood Education Journal discusses how two second grade teachers incorporate this into their classrooms (Calo, 2011). My favorite way that the teachers used informational texts was by choosing readings related to what was going on in the studentsÃ¢â¬â¢ lives. In one classroom, they had weekly visits from service dogs, so the teacher chose texts about dogs. For elementary students, this is a great way to get them engaged, ask deeper questions, and promote critical thinking. Along withShow MoreRelatedNo Child Left Behind and the Common Core State Standards700 Words Ã |Ã 3 PagesThe main goal of both No Child Left Behind and the Common Core State Standards are to have students perform better primary in Language Arts and Mathematics, though the Common Core State Standards does branch out into other subjects, like Science. With No Child Left Behind, there is a focus on testing on Language Arts and Mathematics and schools that do not improve would face sanctions. With the Common Core State Standards, there is still a focus on testing primary in Language Arts and MathematicsRead MoreWhy Is Common Core Necessary?961 Words Ã |Ã 4 PagesWhy is Common Core necessary? Common Core is needed to stabilize education. 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These learning goals outline what a student should know and be able to do at the end of each grade. The standards were created to ensure that all students graduate from high school with the skills and knowledge necessary to succeed in college, career, and life, regardless of where they liveRead MoreThe Life Of Error, By Diane Ravitch856 Words Ã |Ã 4 Pagesforward with a sense of urgency. The reformers are putting the nation s children on a train that is headed for a cliff. (3-4) One of the fundamental points Ravitch makes is in the second chapter when she speaks about No Child Left Behind. I had heard of No Child Left Behind before, but not in the amount of detail that is provided in this book. First, Ravitch starts by saying that 100% proficiency is an unrealistic goal. Furthermore, I agree that teachers being punished for their classroom notRead MoreQuality Of Education : State And Federal Involvement1642 Words Ã |Ã 7 PagesPresident, once stated, Ã¢â¬Å"A child miseducated is a child lost.Ã¢â¬ The importance of education has been hammered and embedded into our minds from the first day of school. We are constantly told education is the key to life. This is because education is Ã¢â¬Å"the act or process of imparting or acquiring general knowledge, developing the powers of reasoning and judgment, and generally of preparing oneself or others intellectually for mature life (Dictionary.com).Ã¢â¬ Therefore, if a child is not educated at all or